Find out about the self-service, pay-as-you-go, car sharing scheme in the Madrid area: how to subscribe, book, collect and return your hire car…
Car2go is a flexible and ecological car sharing system available in 16 European cities, allowing subscribers to rent electric cars on a short-term basis. In Madrid, vehicles are available 24/7 from parking zones situated throughout the city.
How to Register for the Car2go Service
The cars are available to registered users only. After registering online, it is necessary to bring the driver’s licence and credit card to a car2go shop, or an authorised validation point, to ensure the validity of the driver’s licence and activate the user account.
- Register online
- Find an authorisation validation point
- General terms & conditions (in Spanish)
Download the car2go application (available for iOS, Android, Windows or Blackberry) and use it to locate an available car, and to rent it on the spot.
Using the Cars
Once signed up to the service, a car may be reserved up to 30 minutes in advance, or rented on the spot.
A car2go can be collected from any hiring point. The cars can be opened either by using the car2go app, or by holding the membership card in front of the card reader on the windshield. The key can be found next to the touch screen in the car. Users are asked to check for outside damage and inside cleanness and rate it after entering the PIN on the touch screen.
To keep the car reserved during stopovers, it should be locked with the ignition key remote control.
The car can be returned within the designated car2go area, by leaving it at any legal public parking lot in the blue and green zone.
Fees and Payment
The cost of rental is calculated per minute. The cost is debited from the bank card that was used to register.
- Detailed information on the fees (PDF in Spanish)
Assistance
A help button in the car allows direct contact with the car2go team, who will send out assistance in the event of a breakdown.
Accidents
In the event of an accident, contact the car2go assistance, and call the emergency service if someone is injured. An accident report sheet should be filled in.
